What each operation costs and how consumption works.
Credits meter access to the Playbook, Case, Task, Record, and Suggestion models. Operations consume flat credits aligned with their value (Value-based pricing) or bill according to actual token usage for AI operations. Failed or invalid calls are never charged.
Credit tiers
Operations are organized into four tiers based on their cost:
- Tier 1 (5 credits: Creation & Search): Minting Playbooks, publishing versions, starting Cases, creating Tasks (
case task create), creating Suggestions (playbook suggestion create), registering Aliases (playbook alias set), and AI search (playbook search)
- Tier 2 (3 credits: Updates & Governance): Updating Playbook access (
playbook access set), editing Case/Task/Suggestion contents, reassigning owners, and updating Case ACLs (case acl)
- Tier 3 (2 credits: Listing & Stats): Listing Playbooks, Cases, Tasks, Records, Suggestions, Aliases, versions, and creator statistics (
playbook creator stats)
- Tier 4 (1 credit: Recording, Reads & Daily Ops): Appending timeline Records (
case record append), viewing details, saving/discarding drafts, stars, archiving, sharing links, closing/reopening Cases & Tasks, resolving Suggestions, and deleting Aliases
Credit costs by operation
Playbook
Playbook Alias
Playbook Suggestion
Case
Task
Record
Insufficient balance
When the resolved context (personal or workspace) does not have enough credits for a call's cost, the call fails with 402 Payment Required before it runs — nothing is charged. Purchase more from Credit management, or switch to a context with a higher balance.