Surfaces
Decide when to use the Web app, CLI, MCP, or Slack.
| Surface | Best for | Main boundary |
|---|---|---|
| Web | Browsing, settings, billing, administration | Not intended for scripting |
| CLI | Authoring, publication, scripts, administration | Works explicitly with UUIDs and JSON |
| MCP | Agent-operated case coordination and playbooks | Workspace administration remains outside MCP |
| Slack | Creating cases, tasks, and notes; linking threads; personal notifications | Requires workspace installation and a personal connection |
All surfaces operate on the same cases, playbooks, tasks, records, and suggestions. CLI and MCP expose matching domain operations with names adapted to each protocol. Review content before publishing from either surface, and use a workspace-scoped token when automation must have an unambiguous context.